Delivery & Returns
We hope that you are happy with the items that you have purchased from Martha Russell. However, we do understand that you may wish to return your items for a refund if they are not suitable.
Martha Russell online offers a no-quibble 14 day returns policy on full price and sale items. Items received after the time periods stated will not be eligible for a refund unless items are found to be faulty. Please note that we do not offer an exchange policy online on any item(s). Should you wish to order another item or size, we advise that you place a new order online or contact our Customer Care team on 0795 8196492
We aim to issue refunds within 14 days of receipt of returned items. However, please note that it can take up to 21 days for sums to be credited to your account.
Unfortunately we do not offer free returns, therefore the cost of the return is the customer's responsibility. Please be sure to obtain a proof of postage when returning items to us. We cannot be held responsible for items that fail to reach us.
Our full returns address is as follows:
- Martha Russell, The Farthings, Vincent lane, Dorking, RH4 3HF
Returns may be made by post to the above address supplied, or brought into any of our Martha Russell boutiques, where the goods will be returned on your behalf free of charge. Please note that this does not include any concessions or independent Martha Russell stockists.
Goods must be returned unworn with tags still attached. Unsuitable goods that are not returned in a resaleable condition will not be eligible for a refund, and will be returned to the purchaser. We recommend that goods are either sent back in their original packaging or in a protective jiffy bag, available from most local Post Offices.
Please note that earrings and items of a personal nature, such as swimwear and underwear, cannot be refunded unless found to be faulty.
You will find a Returns Note with your goods. Please make sure that you include a completed Returns Note with the items you wish to return so that we can forward your comments to our design team, who are always keen to receive feedback from our customers.
We do not offer refunds on products bought in our store.
Your statutory rights are not affected.
UK Standard Delivery £4.95
Please allow up to 3-5 working days for your goods to arrive. We use DPD to send all of our UK parcels. Please note that all parcels will require a signature upon delivery. Deliveries can occur at any time between 7.30am – 7.30pm so we recommend you ensure goods are sent to a secure deliver address where someone is available to sign for your parcel. Please note that during busy periods, such as Christmas, DPD offer extended delivery times and parcels may reach you until 9pm in the evening.
UK Express Delivery - Next Working Day £9.95
Express delivery is the quickest delivery option available for residents of the UK, Channel Islands and Isle of Man. All orders must be placed before 2pm, Monday to Thursday to ensure that they arrive on the next nominated working day. All Next Day deliveries are made via DPD and will require a signature upon delivery.
Please note deliveries will occur within a one hour time slot on the day of delivery, any time between the hours of 9am – 6pm. We recommend that you ensure goods are sent to a secure delivery address where someone is available to sign for your parcel. DPD do offer the option to leave your parcel with a neighbour or rearrange your delivery date if required.
We are unable to offer a next day delivery service to the following UK postcodes; G83, TR21, TR22, TR23, TR24, TR25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB 44-56, K8, IV, IM, HS, GY9, KW, PA, PH.
Please not that all orders placed on a Friday afternoon, during the weekend or on a Bank Holiday will not be processed until the following working day. For example; if you place your order on a Friday afternoon or over the weekend, your order will not be processed until the following Monday, for delivery on Tuesday.
All deliveries to Europe will be sent via courier and a signature will be required upon delivery. Delivery times are approximate, but your delivery should reach you within 3-10 working days.
Countries we deliver to: Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and Vatican City State
If you would like to make an enquiry please call us on 0795 8196492